Frequently asked questions
What are the check-in and check-out times?
Check-in is from 3pm and check-out is before 11am.
Is self check-in possible?
Yes. You’ll get a door code a few days before you arrive, so you can come and go whenever you like.
Can I arrive earlier or leave later?
Often, yes. Let us know in advance and we’ll see what we can do. It usually comes down to whether the room is free the night before or after.
Is parking available?
Pull up by the house to unload your luggage. After that, park for free at P&R Lodewijk Coiseaukaai, or use the secured underground Parking Langestraat nearby. The House page has the full details, and we’ll give you a parking map when you arrive.
Is the house accessible by public transport?
Yes. The Carmersbrug stop is a few minutes’ walk from the door, with a direct connection to Bruges railway station.
Are pets allowed?
Unfortunately not. ’t Kleihuys is a pet-free house.
Are children welcome?
Yes. Babies under three sleep in a cot: free, on request, and they do not count towards the room’s maximum. From three a child counts as a full guest, so the same two people per room applies. Korneel is a single room, so one adult travelling with one child takes one of the four double rooms. We also have a high chair, a baby bath and a changing cushion. Just ask when you book.
Booking online, do not enter a baby under “Children”: the booking form counts one as a whole person and will come up empty. Mention the baby in the notes field instead and the cot will be ready.
Is breakfast included?
We don’t serve breakfast, but you’re welcome to make your own in the shared dining area. Coffee, tea and water are on the house, and there is a fridge, a kettle, a microwave and plenty of crockery.
Looking for somewhere to go out for it? Our favourite bakeries and coffee places are on the Explore page: Our favourite addresses.
What should I do in case of damage or problems during my stay?
Call or message Sophie (+32 486 42 10 65) or Peter (+32 477 77 01 31) and we’ll sort it out. Nothing in this house is precious enough to be worth a ruined evening.
What is the cancellation policy?
Free cancellation is possible up to seven days before arrival. For cancellations made after that, or in case of a no-show, the total amount of the stay may be charged. If the room is rebooked for the dates you cancelled, the full amount is refunded.
Plans changing? Get in touch with us directly and we will look at it together.